FAQ

All orders received before 3pm EST will be shipped out the same day. Any orders received after 3pm EST will be shipped out first thing the next business day.

Shipping anywhere in the USA is 100% Free. But we do offer other shipping methods as well:

Domestic Shipping (USA)

USPS First Class (Free Shipping)- This is our standard shipping method for orders within the USA. This method is fast and free; you will receive your Carbon Fiber iPhone case in just 3-5 business days.

USPS Priority Mail- Slightly faster than USPS First Class, USPS Priority Mail will arrive within 1, 2 or 3 days. To see exactly how long it will take to receive your package using this method, simply visit the USPS website and take a look at the Priority Mail delivery map, and put 14616 as the origin zip-code. Upgrade to USPS Priority Mail for $5.

USPS Priority Mail Express- Our fastest shipping method guaranteed to arrive 1 business day. Ship with USPS Express Mail for $25.

International Shipping

USPS First Class International- Our standard international shipping option, USPS ships to over 180 countries worldwide. The standard shipping rate for USPS First Class International is $19.99, and the estimated delivery time according to USPS is 7-21 business days.

USPS Priority Mail International- USPS Priority Mail International takes between 6-10 days for delivery. As with the First Class International option,  Priority Mail International ships to over 180 countries worldwide.

Selecting Your Shipping Method

We offer a variety of shipping options depending on price and how quickly you want to receive your product. To select a specific shipping method, simply select the option you prefer during checkout. If you have any additional questions regarding the shipping of your product, feel free to shoot us an email here!

At Carbon Fiber & Co. we ship out orders as quickly as possible. We offer same day shipping for orders placed before 3pm EST. Any orders placed after 3pm EST will be sent out for shipment first thing the next business day (Including Saturdays).

Once the shipping label for your order has been created, you will receive an email with your tracking number. This will allow you to track your package 24 hours a day via the USPS website.

Carbon Fiber & Co. uses a secure payment gateway with 256-bit encryption to ensure each transaction is completed safely and securely.

Payments are processed through either Stripe or PayPal. We understand how important your payment information is, so we never receive or store any of your sensitive payment information.

Once we receive your order, you will receive an email of your invoice/ receipt for your transaction.

We offer Hassle-free exchanges. To begin the exchange process, please contact us with your order number as well as the reason for exchanging the product. All items being exchanged must be in the exact condition you received it in along with the original packaging.

Although we do not charge for exchanges, the customer is responsible for applicable shipping fees.

You can return your item at anytime within 30 days of the purchase date for any reason. The product and packaging must be in the exact condition as it was before being sent out. We extensively hand inspect each item to ensure it is free of any defects or scratches.

Once we receive your item, we will thoroughly inspect it to ensure that the product and packaging show no signs of use or wear. Your refund will be processed the very same day we receive your item.

To check the status of an existing return, or to initialize a return, please contact us.

Refunds are refunded to the customer in the way in which they were sent- via PayPal or direct refund to your debit/ credit card. To be eligible for a refund, the returned product must not show any signs of use, and must be returned within 30 days of purchase. Refunds will be sent the same business day that the item is received. In order to initiate a refund, please follow the steps below:

  • Send us an email via our contact page (link below)
  • Include your order #
    • If you do not know your order number, simply provide us with the order details such as your name and address
  • Include reason for the return within the email
  • We will provide you with return shipping details to return the product
    • Ensure that the product does not show any signs of use
  • Once we receive the product, we will issue your return within 24hrs and send confirmation via email.

To start a return or check the status of an existing refund, or to initialize a refund, please contact us.

What is the Carbon Fiber & Co. Return Policy?

At Carbon Fiber & Co. we stand behind our products with a hassle-free return policy. If for any reason you are not satisfied with your purchase, simply send the product back in its original packaging within 30 days of purchase for a full refund.

A full refund will be processed the very same day the product is received back into our inventory. Refunds will not be processed until the product has arrived at our office and has passed inspection to ensure the product shows no signs of use. Carbon Fiber & Co. is not responsible for any return shipping costs.

Returned products must not show any signs of use, and must be in perfect re-sellable condition. This includes the retail packaging that the product was packaged in.

If you have any questions regarding our return policy, please feel free to contact us.

How Do I Exchange My Item?

As with returns, Carbon Fiber & Co. offers a hassle-free exchange policy. If you would like to exchange a product for another, simply contact us. Include your order # and details for the exchange.

Exchanges will be processed the very same day in which they are received in our office.

Any product being exchanged must not show any signs of use, and must be in perfect re-sellable condition. This includes the retail packaging that the product is packaged in.

Shipping fees may apply for international exchanges.

What Is The Refund Process?

Carbon Fiber & Co. offers a hassle-free return process. If you do send your product back for a full-refund, you will receive your refund within 24 hours of the product arriving at our offices.

Returned products must be in perfect re-sellable condition along with their retail packaging.